Terms and Conditions
Effective January 1, 2026
Quality Gilroy Concrete and Masonry, gilroyconcreteandmasonry.com, sales@gilroyconcreteandmasonry.com
Agreeing to these terms
These terms cover your use of this website and any work Quality Gilroy Concrete and Masonry does for you. By using the site, sending us a request or hiring us, you agree to them, so please read them before you book a job.
If you don't agree, please don't use the site. Your signed estimate or contract can add to these terms, and if the two differ, the signed document controls for that job.
What we do
Quality Gilroy Concrete and Masonry is a masonry contractor in Gilroy, CA, working on homes in Gilroy and the cities around it. Our work includes foundation repair, chimney and brick repair, tuckpointing, retaining walls, pavers, walkways, stone veneer and other concrete and masonry jobs, as described on our home page and service pages.
What you read on the site is general information, not a promise about your job. Your written estimate sets out the work we'll do on your property. You can learn more about our crew on our About page.
Estimates and pricing
Estimates are free, and we give them after seeing the job on site. Masonry pricing depends on access, the condition of what's already there, the materials you choose and how much ground prep the job needs. Each estimate covers only the work it describes and stays good for the period written on it.
Sometimes we find a hidden problem once old material comes out, such as a damaged footing or rotted framing behind veneer. If that happens, we stop, show you what we found and give you a written price change before doing any extra work. We don't bill for work you haven't approved.
Scheduling, delays and cancellation
We set a start date with you once you approve the estimate. Weather, material deliveries, inspections and conditions found on site can move that date, and we'll tell you as soon as we know.
If you need to cancel or reschedule, call us as early as you can at (669) 205-6449. Any right to cancel that California law gives you still applies. If you cancel after we've ordered special materials or started work, you may owe for the materials bought and the work done up to that point, as your contract explains.
Payment
Your estimate or contract sets out your payment terms, including any deposit and when progress payments are due. Any deposit will stay within what California law allows. The final payment is due when the work is finished as described.
Late payments may carry the charges your contract sets out, and we may pause work while a balance is overdue. If you have a question about a bill, tell us before it's due and we'll go through it with you.
Your part of the job
Please give our crew safe access to the work area. Tell us about anything you know of, such as buried lines, drainage trouble or past repairs, and confirm property lines when the work sits close to one.
Keep kids and pets clear while we're working. Stay off new concrete and fresh mortar for as long as we tell you, because early traffic can damage work that hasn't cured yet.
Warranties and what they don't cover
We want you satisfied with the work. If something isn't right, tell us and we'll come back and look at it. Any written warranty for your job is the one in your contract, and it covers what it says it covers.
Beyond that written warranty, and as far as the law allows, we make no other promises about the work or this website. Concrete and masonry can show hairline cracks and color differences as they cure and age. No warranty covers damage from soil movement, earthquakes, tree roots, drainage we didn't install, misuse, or changes and repairs made by others.
The website is offered as it is. We try to keep it accurate, but we can't promise it's error-free or always available.
Limits on our liability
As far as California law allows, Quality Gilroy Concrete and Masonry isn't responsible for indirect or consequential losses that come from our work or this website, such as lost use of your property. Our total responsibility for any claim about a job is limited to the amount you paid us for that job.
Nothing in these terms limits any responsibility the law doesn't let us limit, such as for injury caused by our negligence or for fraud.
Sorting out a disagreement
If there's a problem, call us or reach us through our Contact page first, because most issues get settled with a conversation and a site visit. We'll reply within one business day.
If we can't work it out within a reasonable time, either of us may take the claim to small claims court or to the courts of Santa Clara County, California.
Which law applies
The laws of the State of California govern these terms and any work we do for you.
Changes to these terms
We may update these terms from time to time by posting a new version on this page. The version posted when you sign your estimate applies to that job, and the current version applies whenever you use the site.
Questions about these terms
If you have a question about these terms, use our Contact page or call (669) 205-6449. We take calls Monday through Friday from 6 AM to 10 PM, and Saturday and Sunday from 7 AM to 11 PM.